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At Zlc Collectibles Sales Shop, we understand that serious collectors demand mint-condition items and perfect packaging. While we meticulously inspect every vintage action figure, rare memorabilia, and pop culture collectible before shipment, we recognize that sometimes returns or exchanges may be necessary.

Our Return Policy for Collectors

We offer a 15-day return window from the date you receive your collectible. To be eligible for a return:

  • The item must be in its original condition (unopened, with original packaging)
  • All certificates of authenticity must be included
  • The original packing materials and protective cases must be intact
  • A copy of your purchase receipt or order number must accompany the return

Important Note: Due to the nature of collectibles, certain items cannot be returned:

  • Clearance Damaged Package items (sold as-is with noted condition issues)
  • Film Cells (due to their unique nature and authentication requirements)
  • Pre-Orders (once production has begun)
  • Any item where the original packaging has been opened or tampered with

Step-by-Step Return Process

1. Initiate Your Return Request

Within 15 days of receiving your collectible, email our Collector Support Team at [email protected] with:

  • Your order number
  • Photos of the item showing any damage or issues
  • Reason for return
  • Whether you prefer a refund or exchange

2. Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number (required for processing)
  • Detailed shipping instructions
  • Any additional documentation needed for high-value items ($500+)

3. Package Your Return Securely

Use the original collector-grade packaging whenever possible. For fragile items like Morphing Mugs or Action Figure Stands, we recommend adding extra padding.

4. Ship Your Return

Send your package to:

Zlc Collectibles Returns
6451 West Bell Road
Glendale, AZ 85308
USA

We strongly recommend using insured shipping with tracking for all returns, especially for rare Mego, DC, or Star Trek collectibles.

5. Inspection & Processing

Upon receipt, our authentication team will inspect your return within 3-5 business days. You’ll receive email notification once:

  • Your refund has been processed, or
  • Your exchange item is being prepared for shipment

Refund Timeline & Methods

Refunds are issued to the original payment method:

  • Credit Card/PayPal: 3-5 business days after approval (processing times may vary by bank)
  • Gift Cards: A new e-gift card will be issued within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For exchanges of equal value:

  • We’ll ship your replacement item once the return is received
  • For higher-value exchanges, you’ll be invoiced for the difference
  • Popular items like NECA, Mezco Toys, or FiGPin may have limited stock for exchanges

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request – Order #[Your Order Number] Dear Collector Support Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Item Name: [Insert product name, e.g., “8” Clothed Action Figure – Batman”] Reason for Return: [Please specify: damaged, incorrect item, etc.] [For exchanges] Preferred Replacement Item: [If applicable] Additional Notes: [Any special requests or details] Attached are photos showing: 1. The item in its current condition 2. The original packaging 3. Any visible damage Thank you for your assistance in maintaining my collection’s quality. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional for faster resolution]

Collector’s Assurance

We stand behind every item in our curated selection of vintage action figures, rare memorabilia, and pop culture collectibles. Our return process is designed with the serious collector in mind, ensuring your complete satisfaction with every purchase from our Mego, DC, Star Trek, Horror, and other specialty collections.

For any questions about our returns policy, contact our Collector Support Team at [email protected].