Shipping Policy

At Zlc Collectibles Sales Shop, we cater to serious collectors who demand mint-condition items and perfect packaging. Our shipping and returns policies are designed with the discerning collector in mind, ensuring your prized collectibles arrive safely and your satisfaction is guaranteed.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or for rare items requiring additional authentication, processing may take slightly longer.

Shipping Methods

Note: Delivery times are estimates and may vary based on destination and customs processing. Some Asian countries and remote regions may not be eligible for shipping.

International Shipping

We ship worldwide (excluding certain Asian countries and remote regions). Customers are responsible for any customs fees, taxes, or import duties imposed by their country.

Returns & Exchanges

We meticulously inspect every vintage action figure, rare memorabilia, and pop culture collectible before shipment. However, we understand that sometimes returns or exchanges may be necessary for serious collectors.

Return Policy Highlights

• 15-day return window from date of delivery
• Item must be in original, unopened condition with all packaging
• All certificates of authenticity must be included
• Original packing materials and protective cases must be intact

Step-by-Step Return Process

1. Initiate Your Return Request
   Within 15 days of receiving your collectible, email our Collector Support Team at [email protected] with:
   • Your order number
   • Photos of the item showing any issues
   • Reason for return
   • Whether you prefer a refund or exchange
2. Receive Return Authorization
   Our team will respond within 2 business days with:
   • Return authorization number (required for processing)
   • Detailed shipping instructions
   • Additional documentation needed for high-value items ($500+)
3. Package Your Return Securely
   Use the original collector-grade packaging whenever possible. For fragile items like Morphing Mugs or Action Figure Stands, we recommend adding extra padding.
4. Ship Your Return
   Send your package to:
   
   Zlc Collectibles Returns
   6451 West Bell Road
   Glendale, AZ 85308
   USA

   We strongly recommend using insured shipping with tracking for all returns, especially for rare Mego, DC, or Star Trek collectibles.

5. Inspection & Processing
   Upon receipt, our authentication team will inspect your return within 3-5 business days. You’ll receive email notification once:
   • Your refund has been processed, or
   • Your exchange item is being prepared for shipment

Refund Timeline & Methods

Refunds are issued to the original payment method:

• Credit Card/PayPal: 3-5 business days after approval (processing times may vary by bank)
• Gift Cards: A new e-gift card will be issued within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

• For exchanges of equal value: We’ll ship your replacement once the return is received
• For higher-value exchanges: You’ll be invoiced for the difference
• Popular items like NECA, Mezco Toys, or FiGPin may have limited stock for exchanges

Collector’s Assurance

We stand behind every item in our curated selection of vintage action figures, rare memorabilia, and pop culture collectibles. Our policies are designed with the serious collector in mind, ensuring your complete satisfaction with every purchase from our Mego, DC, Star Trek, Horror, and other specialty collections.

For any questions about our shipping or returns policy, contact our Collector Support Team at [email protected].